If you are even considering call center work there are a few supplies that you will need in order to get started.

Of course, first and foremost, you will need an internet connection capable of such work (hint: most companies will ask you to have DSL or Cable internet service). And you will need a computer. I am going to assume that you have both of these things if you are reading this.

The next thing that you will need is a phone. It cannot be your average digital handset phone, you will need your hands free to use your computer. And just about any company that you sign on with will alert you that you cannot use your digital handset phone with a headset plugged into for security and technical issues (imagine that you are midway through your 3 hour shift and your handset battery starts to die; not good!).

So that brings us to a dial pad and headset phone that plugs into the wall. The one that I chose, and many of the companies that I have worked for recommend, is the Plantronics T10.

Pros

• Since the phone plugs directly into the wall you do not need to worry about the phone dying on you or getting battery replacements (which due to the nature of call center work will add up after awhile).
• Having a headset greatly improves your productivity. Plus you won’t be having to pay the chiropractor bills from having to cradle the phone between your ear and shoulder.

Cons

• I have found that the volume on this phone is not the greatest, though I tend to speak rather quietly so as not to disturb my husband or daughter while I am working.
• The headset can give you a headache after a long shift. Again, I have a big head, so that might be subjective. Also, there is no way to tell if the headache is from the headset or a long shift

I have been satisfied with the Plantronics T10, and I can honestly say that it has helped me make quiet a bit of money.

If you are getting into call center work from home, then go pick yourself up a Plantronics T10.

Technorati Tags: Plantronics T10, work at home agent, work from home careers, working online from home